FAQ

Where do you ship?

We ship only within the United States. Standard shipping is free for every US order.

How long does an order take?

Processing normally takes 1–2 business days, followed by approximately 4–6 business days in transit.

Will I receive tracking?

Yes. A tracking number is provided after the carrier accepts the shipment.

Can I return or exchange a product?

Yes. A no-reason return or exchange can be requested within 30 days after receipt, subject to the exclusions in the Refund Policy.

Who pays return shipping?

Ryzesuperfoods pays approved return shipping for both no-reason requests and quality-related returns and provides a prepaid label or equivalent free-return arrangement.

When will a refund appear?

Approved refunds go back to the original payment method and generally post within 5–10 business days.

Which payment methods are supported?

Checkout is in USD and may offer Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover when shown at checkout.

Can I cancel an order?

Cancellation is available before shipment. After shipment, the Refund Policy applies.

How do I contact support?

Contact Ryzesuperfoods at routedetre@gmail.com or (334) 488-7604. Customer service is available Monday to Friday, 9:00 AM–5:00 PM (PDT).